Rings    Handwriting Rings    Necklaces    Bracelets & Earrings    Twigs and Leaves    Gift Certificates, Engraving and Ring Sizers

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Frequently Asked Questions

*All prices subject to change due to current silver and gold market conditions.*

MEASURING FOR YOUR RING SIZE

Please note that, due to the custom nature of the majority of the items that I create, it is very important that you know your ring size.  If you do not know your ring size, you have the option to purchase a ring sizer here.  In addition to purchasing a ring sizer prior to ordering, there is also the option to request a free ring sizer during checkout.  If ordering a ring sizer at the same time as placing your order, the ring sizer will ship out on the same or next business day (at the latest) as your order comes through.  

After ordering and upon receiving the ring sizer, please measure and confirm your ring size by email to me at customercare@olivebungalow.com. Just reference your order number, name and let me know the size.  Once this information is received, I will begin production of your order.

PRODUCTION TIME

All of the items on my website are handcrafted by me in my studio and made-to-order.

8/1/14:  Due to my current order volume, please allow up to 2 weeks for your custom jewelry to be created and shipped.  Please allow up to 2-1/2 weeks for any Customize It rings for 14k gold bands.

SHIPPING

US Shipping

Orders up to $100 - US First Class Mail - $3.00

Orders $100+ - Priority Mail w/Ins. $5.95

Orders $500+ - Priority Mail w/Ins. Signature Required $10.95

If you would like your order to ship by Fed Ex, UPS or overnight, please contact me for a shipping estimate.

***INTERNATIONAL SHIPPING TO CANADA, AUSTRALIA, UK and APO/FPO ADDRESSES ONLY***

Customers that wish to have jewelry shipped to other countries need to send a request to customercare@olivebungalow.com prior to ordering for approval and shipping rate quote.  

Orders up to $150 - First Class Package Service - $12.00

Orders $150+ - First Class Registered Mail - $22.95

For US shipments, all items are shipped with tracking and insured.  US shipments will receive a tracking number by email.  International packages can take up to 2-3 weeks at times.  Once shipped, I am not able to track international packages.  If you would like international Fed Ex services, please contact me.  That can be tracked and delivery made within 3 days of shipping.

RUSH ORDERS: Due to my current order volume, I am not able to take any orders on a rush basis.

RUSH SHIPPING: I can ship your items by Fed Ex (both U.S. and internationally) at a $30 charge for weekday delivery and a $50 charge for weekend delivery throughout the US. International Fed Ex is usually delivered within 3 business days of shipment. The cost varies per country. If you need an international order shipped by Fed Ex, please contact me for pricing. Rush shipping charges are non-refundable under any circumstances, as this is an extra business expense that I would not normally incur.

PRIVACY

Your information is never shared and I will not send out emails regarding sales, promotions, etc. unless you have signed up in advance for my newsletter.

PAYMENTS

Accepted methods of payment are Visa, Mastercard, American Express and Discover.  An option to pay for your purchase with Paypal is also available during checkout.  Credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.

RETURNS/EXCHANGES

Customize It rings are subject to a 20% restocking fee if returned for any reason other than material defect or error.  Any personalized stamped jewelry and any engraved (inside or outside) ring bands are custom items and are non-exchangable/non-refundable except in the case of an error on my part.  If an error is made on your engraving, I will correct and replace the item at no cost and I must be notified within 7 days of your receipt of your merchandise.  I guarantee my work to be free of defects.  All jewelry with set gemstones has a 30-day stone warranty.  If you lose a stone for reasons other than neglect or abuse, I will replace that gemstone at no charge.  After 30 days, and for reasons due to neglect (running rings through washing machine, swimming in chlorinated pools, etc.), please contact me for pricing and repair information.  If you receive an order that has a material defect or an error, I will replace your item(s) and pay for all shipping costs.

IMPORTANT ADDITIONAL POLICIES FOR ENGRAVED RINGS: I cannot accept returns or exchanges if the wrong ring size is ordered, as your jewelry has been custom engraved and/or personalized especially for you and I cannot resize an engraved ring without having to recreate your piece from scratch. As my listings state, I offer to send a free ring sizer upon ordering. I send this out the same or next day after you place your order. This will allow you to confirm your ring size. You can also go to any local jewelry shop to have your ring size measured.

For non-customizable jewelry, refunds and exchanges will be given for new and unworn jewelry only and must be requested within 7 days of receiving your item.  Please contact me for return mailing instructions for any item(s) you are sending back for a return or exchange.  If the return is for any reason other than material defect, shipping costs are non-refundable.  If the return is due to a defect, all shipping costs will be refunded to you.

All returns/exchanges require a return authorization number.  Please contact me here with your order information, items and reason for return/exchange.  I will email you a return authorization code to write on the outside of the package prior to mailing the item back to me.  Any packages returned without an authorization code will be returned to sender.  Please be sure to insure packages, as buyer is responsible for any lost/damages packages returned to me.

For ring resizing, please see resizing policy above.

GIFTS/PACKAGING

All of my items come gift-packaged and ready for gift-giving.  Also included is a Gemstone and Jewelry Care card.  I package all items in one gift box.  If you need separate gift boxes for each item, please contact me and I will package them separately.  I can also ship your purchase directly to the recipient.  I am happy to also gift wrap packages and include a note for you.  You can contact me with instructions and there is also a "note" section during checkout where you can leave me additional notes.  Upon receiving your order, I will send you an email to confirm your special order requests.

UPDATED 7/31/14

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