Frequently Asked Questions
*All prices subject to change due to current silver and gold market conditions.*
MEASURING FOR YOUR RING SIZE
Please note that, due to the custom nature of the majority of the items that I create, it is very important that you know your ring size. If you do not know your ring size, you have the option to purchase a ring sizer here. In addition to purchasing a ring sizer prior to ordering, there is also the option to request a free ring sizer during checkout. If ordering a ring sizer at the same time as placing your order, the ring sizer will ship out on the same or next business day (at the latest) as your order comes through and arrive very quickly. Confirming your ring size will ensure that when you get your custom rings from me that they will fit. This will not delay the production of your rings and will save the trouble of having to send rings back for resizing, as well as saving on the resizing charges.
After ordering and upon receiving the ring sizer, please measure and confirm your ring size by email to me at customercare@olivebungalow.com. Just reference your order number, name and let me know the size. Once this information is received, I will begin production of your order.
IMPORTANT MEASUREMENT CONSIDERATIONS:
- Ring sizes can change with seasonal temperature and weight fluctuations. Be sure to account for this when requesting size.
- Stack rings of more than 3 bands require measuring your finger for a wide band ring. Measure the widest area of your finger where the bands will be sitting.
RESIZING POLICY
There is a $10.00 per band charge for all adjustments in ring sizing within 90 days of order date. Customer is responsible for all postage and insurance. Any orders that require size adjustments outside of 90 days of ordering will be charged $20.00 per band plus all postage.
Gold rings or gold bezel settings that require resizing may require additional metals as the bezel may need to be removed, recreated, or redesigned. If your ring falls into this category and may require additional metal work, please email customercare@olivebungalow.com to discuss pricing prior to returning.
ORDER CREATION TIME
Due to the many different ring sizes, bands, stone options (well over 100 different shapes and sizes) that I offer, every item is created as the orders come through to me. I handcraft the items in my studio and that includes creating the ring bands, hammering, shaping, soldering, create settings, polishing, stone setting and I also do all of my own casting.
Please note that I cannot put any orders ahead of others - orders are all created in the order that they are placed.
Please allow 2 to 2-1/2 weeks to complete your custom order. Depending on my current order volume, your order may arrive much sooner. This does not include shipping time. An email with shipment tracking information will be sent to you once your order is ready to ship.
SHIPPING
US Shipping $6.00
***INTERNATIONAL SHIPPING TO CANADA ONLY***
Customers that wish to have jewelry shipped to other countries need to send a request to customercare@olivebungalow.com prior to ordering for approval and shipping rate quote.
International 1st Class to CA $10.00
International Priority to CA $20.00
For US shipments, all items are shipped with tracking and insured. US shipments will receive a tracking number by email.
Shipments to Canada cannot be tracked unless you wish to purchase Express Mail International - which is an additional $30-$40 cost. Please contact me if you would like this option and to arrange payment. All custom and duty fees are the responsibility of the buyer.
PRIVACY
Your information is never shared and I will not send out emails regarding sales, promotions, etc. unless you have signed up in advance for my newsletter.
PAYMENTS
Accepted methods of payment are Visa, Mastercard, American Express and Discover. An option to pay for your purchase with Paypal is also available during checkout. Credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.
RETURNS/EXCHANGES
I guarantee my work and offer a refund or exchange within 14 days of receipt of your items. If you are giving your item as a gift and this return timeframe needs to be extended, please contact me at the time of order and I will happily work with you. Please contact me for return mailing instructions for any item(s) you are sending back for a return or exchange. If the return is for any reason other than material defect, shipping costs are non-refundable. If the return is due to a defect, all shipping costs will be refunded to you.
For ring resizing, please see resizing policy above.
GIFTS/PACKAGING
All of my items come gift-packaged and ready for gift-giving. Also included is a Gemstone and Jewelry Care card. I package all items in one gift box. If you need separate gift boxes for each item, please contact me and I will package them separately. I can also ship your purchase directly to the recipient. I am happy to also gift wrap packages and include a note for you. You can contact me with instructions and there is also a "note" section during checkout where you can leave me additional notes. Upon receiving your order, I will send you an email to confirm your special order requests.
UPDATED 3-5-13
